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Contact Us

Need help with an order, product, delivery, return, or sizing question? The Mirthpatch support team is here to help. We aim to provide clear and timely assistance throughout your shopping experience.

How to reach us

Store: Mirthpatch
Business owner / representative: Luong Minh Chau
Email: contact247@mirthpatch.com
Phone: +84 896107965
Business address: XOM 5, XA KHANH VAN, HUYEN YEN KHANH, TINH NINH BINH, VIET NAM

Customer support

  • Support days: Monday–Friday
  • Typical response time: within 1 business day
  • Order support: order status, tracking, delivery issues, cancellations, returns, refunds, damaged or incorrect items
  • Product support: sizing, product information, care instructions, and general pre-purchase questions

Messages received outside our regular support days may be answered on the next business day. During major holidays, promotions, or periods of unusually high order volume, response times may be slightly longer.

Before contacting us about an order

To help us locate your order and assist you faster, please include:

  • Your order number
  • The email address used to place the order
  • A short description of the issue
  • For damaged, defective, or incorrectly printed products, please include clear photos showing the issue

Order tracking and delivery

When tracking is available, we will send tracking information to the email address used during checkout after your order has been shipped.

If your tracking has not updated for an unusually long time, your parcel appears delayed, or the carrier marks it as delivered but you cannot locate it, please contact us so we can review the shipment information and assist with the next steps.

Returns and refunds

If you receive a damaged, defective, misprinted, or incorrect item, please contact us with your order information and supporting photos. Eligible cases will be handled in accordance with our Refund & Returns Policy.

Helpful links

For questions related to an existing order, email is the recommended contact method so we can keep a clear record of your request and respond with the relevant order information.

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