Our promise, in one paragraph

We are a small studio and our whole business runs on people liking what shows up in the mailbox. So the rule we work by is simple: if the mistake is ours, you should never be out of pocket for it. Print flaw, faulty stitching, crushed-in-transit parcel, wrong size in the bag, parcel that vanished on the way — we fix it, free, and we do not make you jump through hoops to prove it.

At a glance

What is fully covered

• Print quality issues — cracked, faded, smudged, misaligned, off-centre or wrongly sized artwork.
• Garment defects — holes, open seams, loose stitching, faulty neckline, staining from the factory.
• Shipping damage — the parcel or the tee arrived wet, torn or crushed.
• Wrong item — a different design, colour or size than the one on your order confirmation.
• Missing items — part of a multi-item order never made it into the parcel.
• Never delivered — tracking shows no movement, or the carrier confirms the parcel is lost.
• Our size chart was wrong — if the garment measures outside the tolerance on our size guide, that is on us, not you.

What we cannot refund

Because nothing is pre-made — your tee only exists because you ordered it — a returned shirt cannot be resold. That means:

• Ordering the wrong size when the garment matches our published size chart.
• Changing your mind after the item has been printed.
• Damage caused after delivery, including washing or drying against the care instructions on the product page.
• Items bought somewhere other than mirthpatch.com.

How to start a claim

1. Get in touch within 30 days of deliveryUse the contact page below, or reply to your order confirmation.
2. Tell us your order numberIt is in your confirmation email and under Orders in your account.
3. Add a photo or twoOne clear shot of the problem, and one of the whole item. That is all the proof we ask for.
4. Choose reprint or refundWe confirm within 1–2 business days and get it moving the same day it is approved.

Do I have to send the item back?

Usually no. For most print and quality claims a photo is enough, and you are welcome to keep, donate or re-use the item. If we do need it back for a quality review, we send you a prepaid return label — you will never be asked to pay return postage on a fault that is ours. Please do not post anything back before we ask; unrequested returns can go untracked and get lost.

Replacements

Approved replacements are printed as a fresh order and shipped free. Allow 2–5 business days for production, then the usual delivery window for your country (see our Shipping Policy). We send a new tracking link the moment it leaves the studio. If a replacement is not possible — a design has been retired, for example — we refund in full instead.

Refunds: how and when

• Refunds go back to the original payment method. We cannot redirect them to a different card or account, for your own security.
• We issue the refund within 2 business days of approving your claim.
• Your bank or card issuer then takes roughly 3–10 business days to post it. PayPal is usually faster.
• If the whole order is refunded because of our error, the shipping you paid is refunded too.
• Partial orders are refunded item by item, at the price actually paid after any discount.
• We do not charge any handling, admin or restocking fee. Ever.

Lost, delayed or undelivered parcels

Delivery estimates are estimates, and carriers do have slow weeks. But a parcel should never simply disappear. If tracking has not updated for 10 business days on a domestic order, or 30 business days on an international one, contact us and we will treat it as lost: free reprint or full refund, your choice. If tracking says delivered but the parcel is not with you, tell us anyway — we will chase the carrier with you and, if it cannot be found, make it right.

Wrong or incomplete address

Please double-check your address at checkout, and message us straight away if you spot a mistake — we can almost always correct it before the label is printed. If a parcel is returned to us because the address was incomplete, we will happily reship it once you confirm the corrected address; only the second postage is chargeable.

Cancelling or changing an order

Free of charge any time before your order enters production, which is normally the first 2–5 business days. Size, colour, address, design — all changeable in that window. Once the press is running the item is being made specifically for you and can no longer be cancelled, so reach out as early as you can and we will do our best.

Normal, and not a defect

So you know what to expect before you open the parcel:

• Slight colour shift. Screens are backlit, fabric is not. Small differences between the mockup and the printed tee are normal.
• Measurement tolerance. Garments are cut in batches, so allow around 1 inch (2.5 cm) either way against the size chart.
• A faint printing smell or slight stiffness in the print area. It disappears after the first wash.

Anything beyond that is a defect, and defects are covered.

Exchanges

For faults, we exchange like for like at no cost. Straight size swaps on made-to-order items are not something we can do as a free exchange, because the returned shirt cannot be resold — but write to us before ordering again and we will help you land on the right size using the measurements of a tee you already own.

Sale items and gift cards

Discounted and clearance items carry exactly the same 30-day quality guarantee as everything else, refunded at the price you actually paid. Gift cards themselves are not refundable, but anything bought with one is.

Your legal rights

This policy sits on top of the rights your local consumer law already gives you — it never replaces or reduces them. Shoppers in the EU and the UK: made-to-order and personalised goods are generally excluded from the 14-day right of withdrawal, but our own 30-day guarantee is longer and applies to every quality problem regardless. Nothing here affects your statutory rights in respect of faulty or misdescribed goods.

Before you open a dispute

If something has gone wrong, please give us a chance first. A card dispute or chargeback freezes the order for weeks and stops us from helping, whereas a message usually gets it solved in a day or two. We have never met a problem we were not willing to fix.

This policy applies to orders placed on mirthpatch.com. See also our Shipping Policy, Terms of Service and Privacy Policy. Last updated: 29 July 2026.